An appeal in RuneScape is a formal request to Jagex, the game’s developer, to review a decision that has been made against a player’s account. This could be a ban, a mute, or any other type of penalty. Appeals are typically made when a player believes that the decision was made in error, or that there are mitigating circumstances that should be taken into account.
Appeals are important because they give players a chance to have their case reviewed by a human moderator. This can be especially important in cases where the automated systems that are used to enforce the game’s rules have made a mistake. Appeals can also be used to request leniency in cases where a player has violated the rules but has a good reason for doing so.